SecondSIM Cookie Policy
Last Updated: November 6, 2025
This Cookie Policy explains what cookies are, how SecondSIM uses them on our website (www.secondsim.co.uk), and what your choices are.
This policy should be read alongside our Privacy Policy.
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
How We Use Cookies
We use cookies for several key reasons. Some cookies are required for technical reasons for our website to operate, and we refer to these as "strictly necessary." Other cookies help us understand how our site is used, or help us market our services to you more effectively.
Here are the main types of cookies we use and why:
1. Strictly Necessary Cookies
These cookies are essential for you to move around the website and use its features. They cannot be turned off in our systems. They are usually only set in response to actions made by you, such as logging into your account, managing your monthly plan, or using our support.
- Session Cookies: To keep you logged in to your SecondSIM account.
- Security Cookies: To help detect and prevent fraudulent activity.
- Chat Support Cookies: To enable our live chat support service to function. As this is our only method of customer support, these cookies are essential to providing our service to you.
- Cookie-Banner Cookies: To remember your cookie consent preferences.
2. Performance & Analytics Cookies
These cookies collect information about how you use our website, such as which pages you visit most often and if you get error messages.
This information is aggregated and anonymous.
It helps us understand website traffic (e.g., from freelancers and sole traders) and improve how our website works.
We use third-party services like Google Analytics for this purpose.
3. Targeting & Advertising Cookies
These cookies are used to make advertising messages more relevant to you and your interests. As our service is designed for freelancers and sole traders, we use these to help us find other professionals who may be interested in our service.
- They may be set by us or by third-party advertising partners (e.g., Google, Facebook, LinkedIn).
- They track your visit to our site, the pages you have visited, and the links you have followed.
- This information is used to show you relevant SecondSIM adverts on other websites and platforms.
- If you do not allow these cookies, you will still see advertisements, but they will be less relevant to you.
Your Choices & How to Manage Cookies
You have the right to decide whether to accept or reject non-essential cookies.
1. Our Cookie Consent Banner
When you first visit our website, you will see a cookie banner. You can use this to "Accept" all cookies or to "Manage Preferences" and turn off any categories you do not want.
You can change your preferences at any time by clicking the "Manage Cookies" or "Cookie Settings" link, which is located in the footer of our website.
2. Your Browser Settings
You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, but your access to some functionality (like our live chat support) may be restricted or non-functional.
As browser controls vary, please visit your browser's help menu for more information.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this policy regularly to stay informed.
How to Contact Us
If you have any questions about our use of cookies, please contact our team via our live chat service, available on our website.