KNOWLEDGE BASE

Frequently Asked Questions

Everything you need to know about SecondSIM's real UK eSIMs, WhatsApp Business compatibility, and network verification.

Can I use SecondSIM for WhatsApp Business?

Yes, SecondSIM provides real UK mobile numbers that are categorized as non-VoIP, ensuring 100% success with WhatsApp and WhatsApp Business verification. Unlike virtual numbers, an eSIM provides a physical network connection which WhatsApp recognizes as legitimate.

Does SecondSIM work for bank SMS verification?

Absolutely. Because SecondSIM operates on a real UK mobile network (not VoIP or a virtual app), all major banks (including Monzo, Starling, Barclays, and HSBC) recognize it as a legitimate mobile number and will successfully deliver SMS verification codes (OTPs).

How does SecondSIM work for expats?

Expats can use SecondSIM to maintain a real UK mobile number from anywhere in the world. As long as your device supports eSIM and Wi-Fi Calling, you can receive incoming SMS verification codes and calls globally without paying exorbitant roaming fees.

What's the difference between monthly, quarterly, and yearly plans?

All plans include the exact same features (a real UK number, unlimited incoming SMS, guaranteed verification, and no contract). The only difference is the billing cycle and the discount applied. The quarterly plan saves you roughly 10% compared to monthly, and the yearly plan offers the maximum discount, saving you over 15%.

Is this a real mobile number?

Yes. This is a 100% real, carrier-grade UK mobile number. It is not a VoIP (Voice over IP) or "virtual number" which are often blocked by services. It works exactly like a number from a major carrier, which is why it's trusted by banks, WhatsApp, and Google.

Can I use the number abroad?

Yes. This eSIM will allow you to receive free inbound SMS abroad. Please note it is not designed for permanent roaming and works for scenarios when abroad to receive OTP.

How fast do I get my eSIM?

Absolutely. You can purchase multiple eSIMs under a single primary account. This allows you to centrally manage billing and deployments. Once purchased, you can instantly email the activation QR code to your employee with one click from your dashboard.

How do I install on an iPhone?

By using SecondSim eSIMs, your employees can use their existing smartphones for work. This eliminates the need for expensive second handsets, reduces hardware logistics, and moves your mobile costs to a simple, predictable monthly or yearly subscription per seat.

Can I bring my number?

Instantly. Your eSIM QR code is sent to your email immediately after payment. You can activate it within minutes.

Are you the 'Second Sim' app?

No. We do not require personal ID or business documents. We prioritize your privacy.

Can I choose my mobile number?

Yes. Our numbers are genuine UK mobile numbers (non-VoIP), so they work with WhatsApp, Telegram, Monzo, Revolut, and PayPal.